Five Year Business Plan, developed by DCAG for European American Bank's Automated Services Division
This project was responsible for developing a Five Year Business Plan for the Automated Services Division of European American Bank, in which all present and future projects were defined, the organizational structure and personnel responsibilities re-defined to better accomplish work loads, and the staff trained on new procedures and products being utilized to accomplish business imperatives.
The first goal of this project was to identify all projects, their deliverables, and when they were scheduled for completion. We then broke down the tasks that needed to be accomplished and the tools or products to be utilized or implemented. Next we identified the organizational structure and how work was divided among the staff. Eliminating redundancies and concentrating work within specific areas, allowed us to streamline how work was performed within the organization and to improve the quality of work by assigning work to personnel with the training and experience to better accomplish assigned work loads (i.e., Performance and Capacity Management was assigned to a specific group instead of having it performed by various groups who were only concerned about their applications or operating system - CICS, MVS, etc.).
After re-organizing personnel, job descriptions were updated and employee goals were established (60% of time was devoted to functional responsibilities described within job description, 10% of their time was devoted to meetings, 10% to training, and the remaining 20% was devoted to projects). Managers and employees negotiated project workloads and rewards to be received if project workloads were met. This merit system of rewards provided employee incentives and was a major reason for our meeting deadlines and delivery schedules.
Forms were created to define work and sub-assignments associated with work. These forms were placed online under ISPF/TSO, so that they could be accessed directly from employee terminals, while allowing for the ability to log and analyze information contained within forms (i.e., creation, routing, personnel performing tasks, quality, etc.). Reports were also produced to identify were work was concentrated, bottlenecks effecting productivity, and the general performance of functional areas and employees. These reports helped management estimate the amount of time needed to accomplish tasks, and plot the amount of work that could be expected by employees. Reports were used by management to help in employee evaluations, while employees were able to view reports to determine how well they were adhering to agreed upon performance goals.
Along with reducing project delivery time schedules and enhancing performance, this project resulted in a more productive environment, better trained staff, improved awareness, and a much happier general employee population.